Question 1

Why can't I receive an OTP upon registration?

Accepted Answer

make sure that you have has enough sim card signal and internet connection, to receive OTP

Question 2

Why can't I enter my GCASH/PAYMAYA NUMBER?

Accepted Answer

maybe the GCASH/PAYMAYA that you want to enter has already been registered/used by another player as wallet account or mobile# in the system

Question 3

Why is my DEPOSIT not reflected in my balance?

Accepted Answer

the previous promo has not yet ended or been cancelled

Question 4

Why can't I deposit?

Accepted Answer

you have reached the maximum limit of unsuccessful deposit request of 10 and you need to contact our customer service for those requests to be cancelled

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